How can we help?
Find quick answers or open a private support ticket with the TowPlatform team.
Answers without the runaround.
Carriers
What are Lead Credits?
Lead Credits are used by carriers to unlock full transport opportunities. Membership credits are included for the current billing period; purchased top-up credits remain available until used.
Customers
Do I need an account to request transport?
No. Customers can submit and manage a transport request through a private access link. An account is optional and adds convenience such as history and reviews.
How do I pay my carrier?
Transportation payment is handled directly between the customer and the selected independent carrier under the carrier’s own payment terms. TowPlatform does not collect the transportation charge.
Getting started
How does TowPlatform work?
Customers post a transport request for free. Independent carriers use their TowPlatform membership and Lead Credits to unlock opportunities and submit their own offers. The customer chooses the carrier.
Safety
What does carrier verification mean?
TowPlatform surfaces current credential verification information to help customers compare carriers. Verification is not a guarantee of performance, and customers should review the carrier profile and terms before selecting.
Support
How do I contact TowPlatform support?
Use the support form in the Help Center. You will receive a private ticket link by email and can continue the conversation from that page.