Privacy Policy

Last updated: July 31, 2026

Information we collect

We collect information submitted for transportation requests, customer or carrier accounts, carrier verification, lead unlocks, offers, direct carrier selections, messages, reviews, support cases, business accounts, route planning, proof of pickup/delivery, carrier memberships, and Lead Credit purchases. This can include contact information, route and item details, coordinates, uploaded photos or credentials, account activity, billing records for TowPlatform services, and security/risk signals.

How we use information

We use information to operate and secure the software marketplace, match opportunities with carriers, calculate route and lead-fit information, authenticate users, verify carrier credentials, process TowPlatform membership and Lead Credit purchases, send service notifications, prevent abuse, provide support, measure marketplace performance, and comply with applicable obligations.

Customer and carrier sharing

Before a carrier unlocks or is selected for a lead, TowPlatform may limit customer contact information and other sensitive request details. Information needed to discuss or perform a transport may be shared between the customer and eligible carriers according to the marketplace workflow. After customer selection, customer and carrier can receive the details needed to contract and transact directly with one another.

Payments

TowPlatform may use third-party payment processors for carrier memberships and Lead Credit top-ups. TowPlatform does not process the selected carrier's transportation charge under the lead-marketplace model. A carrier may provide its own payment link or instructions directly to the customer, and that payment relationship is governed by the carrier and its chosen provider.

Guest request access

Guest customers may receive a private request-access link. Anyone with that link may be able to access the associated request, so it should be kept confidential.

Carrier documents and transport proof

Carrier credential files and transportation proof media are stored separately from public marketplace content and are restricted to authorized users and employees according to their role and the related transport.

Analytics, security, and fraud prevention

We may process IP-derived security information, device identifiers, activity logs, route/matching activity, subscription events, and other signals to detect abuse, investigate risk, measure conversion and marketplace liquidity, and maintain service reliability. We avoid intentionally placing passwords or raw session secrets in application logs.

Retention and security

We retain information for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, prevent fraud, enforce agreements, and meet applicable obligations. We use technical and organizational safeguards, but no system can guarantee absolute security.

Your choices

Registered users can update certain account information through the service. Notification preferences can be managed where provided. Users may contact the platform operator regarding access, correction, or deletion requests where applicable. Privacy rights vary by jurisdiction.

Policy updates

We may update this policy as the product, vendors, or legal requirements change. This policy should be reviewed and adapted by qualified counsel to TowPlatform's actual vendors, retention schedule, jurisdictions, and launch practices.